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How To Order & FAQs
General
1. Sign up
Sign up to your new Portal, you will need your certificates and insurance documents, and ID.
2. Approval
Once approved, you will receive a link to log in to your new portal.
3. Add Patients
Add your Patients for the first time. This will allow you to select them during the ordering process.
4. Shop products
Head over to the Revolve Medicare online shop to start ordering your products.
5. Select Patient
Whilst ordering, you will need to select the Patient the product is for and the Prescriber the prescription should be sent to.
You can select multiple products, patients and prescribers.
6. Checkout
Finally, checkout and pay online. Once processed, a prescription will be sent to the prescriber/s for signing.
You can check the status of the orders in your Portal.
Confidentiality
How do I access my personal data?
You can access most the information we hold on you via your account once you login. If you want further records, please contact our customer service team on 0121 8275538.
Changes to our privacy policy and customer terms and conditions
Any major changes to our privacy policy or terms and conditions will be sent as a notification to all our customers.
How do you use my personal data?
Please refer to our Privacy Policy.
How do you verify my personal identity?
The verification process of your personal identity is dependent on the reason for verification.
Our team perform the necessary checks to verify your identity from ensuring legitimate account creation to accessing personal information
General
1. Sign up
Sign up to your new Portal, you will need your certificates and insurance documents, and ID.
2. Approval
Once approved, you will receive a link to log in to your new portal.
3. Add Patients
Add your Patients for the first time. This will allow you to select them during the ordering process.
4. Shop products
Head over to the Revolve Medicare online shop to start ordering your products.
5. Select Patient
Whilst ordering, you will need to select the Patient the product is for and the Prescriber the prescription should be sent to.
You can select multiple products, patients and prescribers.
6. Checkout
Finally, checkout and pay online. Once processed, a prescription will be sent to the prescriber/s for signing.
You can check the status of the orders in your Portal.
Confidentiality
How do I access my personal data?
You can access most the information we hold on you via your account once you login. If you want further records, please contact our customer service team on 0121 8275538.
Changes to our privacy policy and customer terms and conditions
Any major changes to our privacy policy or terms and conditions will be sent as a notification to all our customers.
How do you use my personal data?
Please refer to our Privacy Policy.
How do you verify my personal identity?
The verification process of your personal identity is dependent on the reason for verification.
Our team perform the necessary checks to verify your identity from ensuring legitimate account creation to accessing personal information
General
How do I access my personal data?
You can access most the information we hold on you via your account once you login. If you want further records, please contact our customer service team on 0121 8275538.
Changes to our privacy policy and customer terms and conditions
Any major changes to our privacy policy or terms and conditions will be sent as a notification to all our customers.
How do you use my personal data?
Please refer to our Privacy Policy.
How do you verify my personal identity?
The verification process of your personal identity is dependent on the reason for verification.
Our team perform the necessary checks to verify your identity from ensuring legitimate account creation to accessing personal information
Pharmacy Related
What are the maximum quantities of items allowed on a prescription?
Quantities should reflect the number of items needed to treat a single patient
Can I order POMs if I am not a prescriber?
You can process the order providing you have a prescription written by a prescriber who is aware that you will be processing the order on their behalf.
Your account doesn’t need to be in the prescriber’s name. You will have to provide the prescribers telephone number as we need to confirm that a face-to-face consultation has taken place.
What needs to be on a private prescription?
Please read our How To Order page.
Where do I send my original prescription to?
Our address: Revolve Medicare, 45 Cadogen Road, Dosthil, Tamworth, B77 1PQ
General
How do I access my personal data?
You can access most the information we hold on you via your account once you login. If you want further records, please contact our customer service team on 0121 8275538.
Changes to our privacy policy and customer terms and conditions
Any major changes to our privacy policy or terms and conditions will be sent as a notification to all our customers.
How do you use my personal data?
Please refer to our Privacy Policy.
How do you verify my personal identity?
The verification process of your personal identity is dependent on the reason for verification.
Our team perform the necessary checks to verify your identity from ensuring legitimate account creation to accessing personal information
Pharmacy Related
What are the maximum quantities of items allowed on a prescription?
Quantities should reflect the number of items needed to treat a single patient
Can I order POMs if I am not a prescriber?
You can process the order providing you have a prescription written by a prescriber who is aware that you will be processing the order on their behalf.
Your account doesn’t need to be in the prescriber’s name. You will have to provide the prescribers telephone number as we need to confirm that a face-to-face consultation has taken place.
What needs to be on a private prescription?
Please read our How To Order page.
Where do I send my original prescription to?
Our address: Revolve Medicare, 45 Cadogen Road, Dosthil, Tamworth, B77 1PQ
Orders And Returns
How do I place an order?
Please read our How To Order page.
What are the rules when submitting prescriptions?
Items can only be used on the named patient. These items cannot be resold. If a prescribing error is made, once the item is dispensed, it cannot be returned. A prescription is a legal document and therefore all information on it must be true and accurate.
What needs to be on a private prescription?
Please read our How To Order page.
Can I return items that were on a prescription?
Such returns will be dependent on the reason of return. Please contact our customer service team on 0121 8275538 or read our returns policy.
What is your returns policy?
Please read our Returns Policy page.
